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Reporting Resources
Reporting Concerns and Complaints
Anyone with concerns about the quality of care, treatment, services, potential rights violations, suspected abuse or neglect, misappropriation of property, or unsafe or unsanitary conditions at ThriveNow Recovery Centers is encouraged to speak up. Individuals have the right to file a complaint without fear of retaliation. ThriveNow Recovery Centers maintain a strict non-retaliation policy: retaliation, punishment, or any form of negative treatment against someone who makes a complaint — whether anonymously or not — is strictly prohibited.
Anonymous Hotline Reporting
ThriveNow Recovery Centers has partnered with an independent third-party provider to offer a confidential reporting hotline for serious or sensitive concerns. Reports can be made anonymously.Phone
(304) 577-5060
State Reporting
You may also report concerns related to patient care, safety, abuse or neglect, or other regulatory issues to your state’s healthcare liaison or appropriate licensing authority — the Iowa Department of Health & Human Services (HHS).Phone Number
(800) 383-4920 or (515) 281-4115Mail
Iowa Department of Health & Human Services (HHS)
6200 Park Avenue, Suite 100
Des Moines, IA 50321
The Joint Commission
To report a patient safety or care quality concern to The Joint Commission, you may:Call
Toll-free at 800-994-6610Submit Online
Report a Safety ConcernMail
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Insurance
Check Your Coverage
Check to see if your insurance is in-network at ThriveNow Recovery Centers.